House Rules & General Conditions

Villa rules

Children's safety: Children are welcome, but parents must supervise them at all times, especially when using the pool.
The pool: The pool is neither fenced nor monitored.
Kitchen: House staff included in the rental price is available to cater to your culinary requests. Guests do not have access to the kitchen. Hayat, the cook, prepares meals for you and is available from 8:00 am to 7:00 pm. Groceries are at the client’s expense.
Parties and noise: To maintain the tranquility of the villa and its surroundings, parties are not permitted at Shambhala. We kindly ask you to keep music at a volume that will not disturb the neighborhood.
Smoking: Smoking is strictly prohibited inside the villa. Ashtrays are available for outdoor smoking.
Pets: Pets are not allowed.
Housekeeping: Fadma, the housekeeper, ensures daily cleaning of rooms and common areas.
Bath and pool towels: Bath and pool towels are provided. Please refrain from using bath towels for the pool or beach.
Condition of the premises: Please respect the property and return the villa in the same condition as at check-in. Any damage caused by the client must be replaced or compensated for.

Booking terms and conditions

Contract: The booking takes effect upon signing this House Rules & Conditions document and payment of the deposit.
Capacity: The client must provide the number of guests at booking. The number of occupants cannot exceed the number of beds (12). Children under three years old sleeping in a crib are not counted. If the number of occupants exceeds the bed capacity (12), Shambhala Essaouira reserves the right to refuse additional guests. This refusal is not considered a modification or cancellation of this contract.
Insurance: Cancellation insurance is not included in the villa rental. The client confirms they are covered by liability insurance covering themselves and accompanying persons.
Disputes: In the event of any dispute arising from the execution or termination of this contract, only the courts in Essaouira have jurisdiction.

Payment terms

A 40% deposit is required to confirm your reservation.
The balance is due no later than 30 days before your arrival.
Payment is to be made by bank transfer.
If the deposit is not paid within five working days from the date of reservation, Shambhala Essaouira reserves the right to cancel the booking.
Services requested on-site must be paid in local currency directly to the house staff, at applicable exchange rates.
The total rental amount does not include optional services or products ordered on-site.

Cancellation policy

Any modification or cancellation request must be sent via email.
The booking deposit is non-refundable in the event of cancellation.
Cancellations due to a pandemic or other natural disaster preventing the stay at Shambhala Essaouira will result in a full refund of the deposit paid.
90 days before the contract’s effective date, 50% of the total amount will be retained.
60 days before the contract’s effective date, 100% of the total amount will be retained.
In the event of non-payment by the due dates or failure to comply with any clause in this agreement, the owner may demand immediate termination, and the tenant must vacate the premises.